Table of Contents

What is telemedicine or Dialogue?


When and where can I use Dialogue?


Why should I use


What medical professionals are available with Dialogue?



How do I sign up and use the platform?


What about your specialized programs?


Feeling uncertain about using telemedicine?


What are others saying about Dialogue?


Using Dialogue



Don’t wait until you get sick. Get answers to your health questions or the assistance you need now. That means:

No more making time to travel, or waiting hours to be seen by a healthcare provider

Get help any time it’s needed from anywhere – including the comfort of your home or workplace

Be proactive about health questions or concerns you’ve been putting on the back-burner

No need to rush – take the time you need to discuss your physical or mental well-being with a healthcare professional

Stop trying to solve health issues yourself – don’t Google it, consult Dialogue instead!

Avoid in-person waiting rooms and their germs

Access your account


*Allied health specialists such as nutritionists and psychotherapists available at an additional cost

Dr Daniel







Nurse Practitioners

Care Managers

Mental Health Specialists

What medical professionals are available with Dialogue?

If you need a test, a specialist, or an in-person consult, we’ll help you find the closest and fastest care possible. But that’s not where the journey ends. Because we care about you, you can also expect us to check in and follow-up with you to make sure that you’re feeling better.


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How do I sign up and use the platform?

Getting started with Dialogue’s all-in-one virtual healthcare services couldn’t be easier!

Follow these steps to connect yourself and your family to a team of healthcare professionals within minutes:

Having trouble signing up?

Talk to our Care Team now

Chat now

What about your specialized programs?

Feeling uncertain about using telemedicine?

What are others saying about Dialogue?

In addition to general healthcare, Dialogue also offers a specialized Stress Management and Well-Being program, as well as an EAP (Employee Assistance Program).

Stress Management and Well-Being

  • Stress and Burnout 
  • Anxiety, Grief 
  • Work/life Balance 
  • Nutrition 
  • Sleep
  • Physical Activity 
  • and more

Below, we’ve debunked some common virtual healthcare myths that we’ve heard about through the grapevine.

Health is everything. Don’t settle.

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Access to excellent care doesn’t have to be complicated. Dialogue is fast, free, easy to use and gives you more time for meaningful health interactions.

Copyright © 2020. All rights reserved.

Dialogue is a virtual care platform, also referred to as telemedicine, that helps you be the happiest, healthiest version of yourself.

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Myth #2: I’ll be seen by a different healthcare professional every time

While you may have been jostled around and treated by several different healthcare professionals in the past, you can rest assured that Dialogue believes in true continuity of care. That means the same healthcare professional will stick with you for each follow-up until your issue is resolved. And if you return with a similar or related issue, you can request to see that same practitioner again.

"I loved the user-friendliness, the nurses' willingness to help us and the resources that were shared with us, it's a more than full service. Wow! We're lucky to have you now, our lives have changed."

Have you ever wished you had quick and easy access to the largest, most experienced medical team in Canada? With Dialogue, you do!

In this guide, you’ll find out just how easy it is to get your health questions answered and your issues addressed - without having to leave work or the comfort of your home.


Download the guide

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Dialogue is a virtual care platform, also referred to as telemedicine, that helps you be the happiest, healthiest version of yourself.


A recent study found that 70% of Canadians agree that virtual care represents the future of healthcare.

Renewal and refills of prescriptions

Consultations via phone,
video, and text


Available 24 hours a day, 7 days a week

Specialists referrals and lab requests  

Healthcare navigation

Privacy and security

*These features vary based on the coverage your organization has subscribed to with Dialogue  

Think of Dialogue as your very own clinic-in-a-pocket. Here are some of the many ways that Dialogue can help you and your family:

Navigate the healthcare system

  • I have a requisition for a blood test, but don’t know where to go
  • I’ve just arrived in Canada and I’m not sure how to navigate the healthcare system

Get help finding a healthcare provider

  • I don’t know how to find a family doctor in my province
  • I’m newly pregnant and don’t have a healthcare provider

Consult about family planning

  • I have a question about family planning
  • I’m newly pregnant and need some advice
  • I’m having trouble breastfeeding and would like some help

Consult about dermatology and skincare

  • My acne isn’t responding to over-the-counter medications
  • I can’t get my eczema under control
  • I’m concerned about a sunspot
    on my body

Ask general health questions

  • I was bitten by a tick; should I be worried about Lyme disease?
  • I can’t manage my seasonal allergies with over-the-counter medications; is there something else I can try?
  • I’ve started losing my hair and I’m not sure why

Receive guidance on vaccinations

  • I’m looking to travel, but don’t know what vaccines I require
  • I have a question about a vaccine

Refill or get a new prescription (and have it delivered right to your door or pharmacy, for free!)

  • I need to renew my medications
  • I need a prescription for contraceptives

Get help managing your mental health

  • I can’t sleep
  • I’m stressed at work

Consult about general health management

  • I want to learn more about eating healthy and managing my weight
  • I want to quit smoking

Consult about sexual health

  • I have no symptoms but would like to be screened for STIs



1. Download the app on your smartphone or access it online at on Google Chrome, Safari, Firefox or Edge Chromium

2. Click on “Get started”

3. Enter your first name, last name and date of birth

4. Follow the instructions to create your account

5. Complete your profile

6. Invite your spouse and dependent children under "Profile" > "Family"

Employee Assistance Program (EAP)

  • Mental Health 
  • Family & Relationship
  • Financial & Legal 
  • Work & Career 
  • Crisis Mangement or
    Critical Incident Support

Myth #1: My medical information is not safe with telemedicine

We understand that you might be concerned about privacy or hesitant regarding the confidentiality of the services you’ll receive. But the truth is, you don’t have anything to worry about. We make it a top priority to ensure all our processes and any experience a patient has with Dialogue are fully secure and confidential. 

We’ve obtained SOC2 Type 2 compliance approval, CE marking, and we’re also compliant with HIPAA regulations. Behind the scenes, we follow rigorous steps, conduct regular audits, maintain a wide range of security processes, and have developed more than 50 different compliance controls to make your Dialogue experience that much safer and more private.

Myth #3: Any doctor can be hired to work virtually

Our care team members aren’t just credible, they’ve all been thoroughly vetted. Each healthcare professional in Dialogue’s dedicated virtual team has years of health and medical experience under their belts and undergoes a rigorous hiring and training process. We also provide the opportunity to attend continuing education courses to ensure they follow the most up-to-date best practices and the strictest protocols, so you don’t have to worry about being treated by someone who isn’t highly qualified.

Myth #5: Telemedicine is still too new

While it’s true that telemedicine is relatively new in the healthcare world, it’s been proven to be effective, convenient, and easy to use. Dialogue’s experienced medical team follows the most recent health regulations and adheres to established best practice protocols, clinical audits, and quality assurance processes. And if you were wondering just how many people opt for virtual care, you should know that Dialogue has a higher daily level of consultations than some of the largest ERs in Canada.

Myth #4: Telemedicine is impersonal – I can’t receive the same level of care or warmth online

We understand that the idea of receiving virtual care can seem a little impersonal at first glance. That’s why we’ve made providing warm, personalized care one of our guiding principles. From the initial consultation through the follow-up process, we do everything in our power to ensure you’ll feel better, safe, and cared for.

Myth #6: I’m not tech-savvy enough to use telemedicine

When you’re not feeling well, the last thing you want to do is learn how to use a new app. But don’t worry. Dialogue has been developed and designed with our members in mind - so no matter how tech-savvy you are or aren’t, you’ll be able to easily navigate to the care that you need. When possible, medical consultations can also be done over the phone once triage has been initiated by chat on the app. And if you prefer to be on a desktop, you can even access Dialogue on your computer; just follow the easy steps to create an account and access the service. With our aim to keep the platform as simple as possible, we undergo regular user testing and consider any and all feedback regarding how our technology can be improved to elevate your experience.

We’re available to help answer all your health questions quickly from the comfort of your home or location of choice. Ready to speak to someone within the next few minutes? Reach out to us now or schedule a time to chat that works best for you – either in between meetings or once you get home.

Anywhere in Canada.
Any day, any time.
365 days a year.

And yes, that means on holidays, too!

What is Telemedicine or Dialogue?

When and where can I use Dialogue?

Why should I use Dialogue?





Access Dialogue

*These services vary based on the coverage your organization has subscribed to with Dialogue  

- Annie

"Dialogue's team, through its professionalism and expertise, diagnosed me with an eye-related problem. I promptly got an answer and the nurses booked an appointment with the doctor. I enjoyed the platform; it saved me hours of waiting to speak with a healthcare professional, all from the comfort of my desk."

- Mohamed